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United States EPA announces updated Health Advisories Levels for some PFAS chemicals.
As detailed in our annual Water Quality Reports, American Water currently meets or surpasses all federal, state, and local drinking water standards to protect our customers and the communities we serve.
We include information from PFAS sampling in our Water Quality Reports
NEW: ENROLL IN AUTO PAY USING YOUR CREDIT CARD
With Auto Pay, your bill will be paid on time, every time, on the date it is due. Enroll today on MyWater.
CONSERVE WATER THIS SUMMER
Experts estimate that as much as 50% of the water we use outdoors goes to waste due to overwatering, evaporation and wind. Visit our Wise Water Use page for tips to conserve and save water.
Water quality you can trust. Results to prove it.
Each year, we produce a Water Quality Report to let customers know how our water quality stacks up against established federal and state drinking water standards. Check out your community’s water quality report today.
American Water Publishes Inclusion, Diversity & Equity Report and ESG Data Summary; Launches Interactive ID&E Website
The report and other information about the company’s comprehensive ID&E strategy can be found on a new, interactive website, DiversityatAW.com, that communicates the company’s efforts to build an inclusive workplace.
BILL PAY ASSISTANCE AVAILABLE
If you’re experiencing financial hardship, these company- and federal-funded assistance programs may be able to help.
VIEW ADVISORIES IN YOUR AREA
Our new customer advisory map is live. You can now view up-to-date information on an easy-to-use map.
MID-WEEK CALLS WORK THE FASTEST!
For non-emergency support, the best days to call are in the middle of the week. Save time by calling mid-week to experience faster service.
Keeping You Informed
Our enhanced Customer Advisory Map
EACH DROP ADDS UP
Please visit our detecting leaks page.
What's New
Customer Service
Call 1.800.685.8660. Hours: M-F 7am-7pm. For emergencies: We're available 24/7.CUSTOMER ADVISORY MAP
View up-to-date information on an easy-to-use map.PFAS And Your Water
West Virginia American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.Keep Communities Flowing
The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.CCRs
We provide annual Water Quality Reports also called Consumer Confidence Reports.New Customers
We’re here to help and to provide you with important information about your service.Infrastructure Upgrade Map
Use this map to navigate through our current infrastructure investment projects.
Statewide News
Social Media
Your Neighborhood
Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
Search Advisory MapConservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
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